AlphaPet Veterinary Clinics Coronovirus Update 17th March 2020
In light of the rapidly developing and increasingly serious Coronavirus Pandemic and especially following the specific advice of the Government yesterday, AlphaPet will be taking the following steps to help ensure the health, safety and welfare of our staff, clients and their pets, with immediate effect.
• We will continue to provide our normal services at all 3 surgeries unless advised otherwise, either by the government, or staffing levels do not allow us to carry on safely.
• Routine appointments and operations will continue to be booked, but please note that these could be cancelled, or postponed depending on how the situation develops.
• We have temporarily suspended our online booking system. If you do need an appointment, please give us a call. Our reception team will ask if you, or anyone close to you has the symptoms. These are a new persistent cough, fever, shortness of breath. If so, we may ask that you get a friend or family member to bring your pet in for you, or we may advise an alternative method of consultation if felt necessary. This could initially include a telephone call from one of our vets, or a Skype/FaceTime call if available to you, though we are limited as to what can be done for your pet in this way. Please note that there could still be a charge for telemedicine appointments.
• Home Visit requests will be dealt with on a case by case basis.
• Where possible, we would appreciate it if you could pay by card to minimise our staff contact with cash. Thank you.
• We would ask that when you enter our surgeries, to please use the alcohol based hand sanitiser provided in reception. Please don’t be offended if we don’t shake your hand!
• When coming to the surgery, we would ask that only one person enters the consulting room with their pet, unless the circumstances dictate otherwise.
• If you would prefer to wait in your car for your appointment, please call us from the car park to let us know that you have arrived and we will call you, or come out to you when it is time for your pet to be seen. Due the smaller size of our Chichester and Birdham waiting areas, they will be asking you to wait in your cars as standard procedure.
• Whilst in our reception areas and consulting rooms, please try where possible to maintain a safe distance from others around you. When coughing or sneezing, please cover your nose or mouth with flexed elbow, or a tissue and remember to clean your hands again with the alcohol based hand sanitiser.
We hope that you understand the necessity for these measures, but if you have any questions relating to above, please just ask.